PQR (requests, complaints and claims) are the basic activities of the customer service process.
We ensure that our processes are met, and customer satisfaction criteria are maintained.
We put at your disposal the experience of the entire work team, thus achieving great results and high satisfaction rates among our clients in each of the services we offer.
Applying the most effective telephone techniques, we put at your disposal the experience of the entire work team, thereby achieving great results and high satisfaction rates among our clients in each of the services we offer.
The collection management is based on a constant and effective communication whose objective is the reactivation of the commercial relationship with the client, keeping their payments up to date. Offering negotiation alternatives and solutions for each case and recording the actions taken to carry out continuous monitoring and control of compliance with the negotiated agreements.
We take care of validating according to the strategy to update customer formats, databases in general.
We focus on acquiring new clients through communication strategies focused on added values through superior service treatment.
We have a team of strong technical capabilities, and we continue to innovate and offer advanced functionality.
